Embedded Files
Using clouWay's experience in the CRM, billing, and self-service domains, TelcoNG BSS includes core functionality that covers the areas of Customer Information Management, Customer Self-Service, Customer Order Management, Customer Billing Management.
TelcoNG BSS is an integral part of the TelcoNG end-to-end B/OSS offering and includes pre-integration with TelcoNG OSS, TelcoNG WSS, TelcoNG BI. This significantly reduces integration costs during implementation, brings necessary consistency of data and functions, and enables other beneficial opportunities.
Capabilities Overview
Capabilities Overview
(Operational, Support) Customer Information Management
(Operational, Support) Customer Information Management
- Customer information modeling
- 360 degree customer view
- Data mapping
- Customer data matching
- Duplication handling
- Automatic merging
- Data stewardship
- Data cleansing
- Governance
(Billing) Collection Management
(Billing) Collection Management
Collection Policy Definition and Configuration
- Collection Flows Creation
- Collection rules definition
Collection Settlement
- Build payment plan
- Payment plan monitoring
- Manual Intervention
(Billing) Receivables Management
(Billing) Receivables Management
A/R Management
- Invoice charges from Billing
- Financial Account Management
- Bill preparation
- Payment management
Financial Reporting
(Billing) Billing Inquiry, Dispute & Adjustment Management
(Billing) Billing Inquiry, Dispute & Adjustment Management
Bill Inquiry
- Balance statement
- List all invoices
- View exact bill image
- List all charges per invoice
- View unbilled charges
- Generate bill on demand
- View usage summary and details
Dispute Management
Adjustments
(Operational, Support) Transactional Document Production
(Operational, Support) Transactional Document Production
Transactional Document Formatter
- Bills and Letter Template Formatting
- Template Usage Business Rules
- Input Data Source Definition
- Input Binding Rules to Template
- Resource Template Definition
Transactional Document Generator
- Document Information Formatting
- Marketing Information Incorporating
- Apply Regional Requirements
- Aggregates multiple accounts
- Legend Formatting
- Send to Downstream Interface
Document Archiving
- Compression and storage of transactional document data
- Retrieval mechanisms for external systems
- Archive maintenance and administrative functions
(Fulfillment)(Billing) Customer Service Representative Toolbox
(Fulfillment)(Billing) Customer Service Representative Toolbox
- Single sign-on
- Centralized data entry
- Customer information dashboard
- CSR guidance
- Embedded actions
- Launch in-context Common Actions
- Conversational scripting
CSR fulfillment
- Product Catalog and Offerings browsing
- Order Capture and Negotiation
- Order take-over and relinquish
- CSR access to a specific order
- Error resolution
- Jeopardy notifications
- Orders administration
- Business / Financial / Operational reporting
CSR billing Collection
- Collection inquiries – query treatment path and collection history
- Perform manual collection activities
- Payment arrangement settlement – Payment arrangement settlement with the customer
- Issue write-offs
- Manual intervention in collection treatment
- Force account into collection / Stop collection treatment
- Change collection policy
- Pause / Resume collection treatment
- Collection agent reassignment
CSR billing Payment
- Immediate Payment of Balance / Specific Invoice
- Prepaid recharge
(Assurance) Customer Self Empowered Assurance
(Assurance) Customer Self Empowered Assurance
- Account management
- Self registration to online services
- Service requests management
- Service request submission
- Service request amendment
- Service request closure
- Users management
- Alerts and notifications setting
- Address book management
- Access to Knowledge Management database and solutions to common problems
- Access to call center agents
- Service Requests and SLA Reporting
(Billing) Customer Self Empowered Billing
(Billing) Customer Self Empowered Billing
- Bill view
- Unbilled charges view
- Usage view
- Payment capture
- Dispute capture and resolution
- Usage and charges comparison
- Penalties view
- Address book driven usage view
- Reports on usage and charges
(Operational, Support) Customer Order Management
(Operational, Support) Customer Order Management
Customer Order Establishment
- Channel guidance and data capture
- Customer and Product data Collection
- Customer Qualification
- Customer Order Validation
Customer Order Tracking & Management
- Oversees the transfer of the distributed requests to appropriate internal factories
- Tracks the various distributed orders until completed
- Provides status on overall customer order
- Raises jeopardies
- Create and manage customer order worklists
- Completes the customer order
- Sequences distributed order provisioning if required
- Buffers – Submit an order to be processed at a future date
- Notifies billing and maintenance when order has been completed
Customer Order Publication
Customer Order Orchestration
Customer Order Distribution
Customer Order Lifecycle Management
- Pending Orders Maintenance
- Order Versioning Maintenance
- Tracking & Logging
- Order Change Management
- Ordering Business rules
- Ordering Activity Governance
(Billing) Billing Account Management
(Billing) Billing Account Management
Billing Account Configuration Management
Billing Account Associations Management
- Price plan determination
- Shared allowances community
- Charge distribution to pay means
- Replenishment relation
- Billing statement association
- Charge association to billing account
- Reporting
(Billing) Bill Calculation
(Billing) Bill Calculation
Customer Bill Charge Calculation
- Recurring
- One time
- Usage
Discounts Calculation
Commitment Tracking
Tax Applying
Manage Bill Cycle Run
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